FAQs + Shipping

What are my shipping options and how much does it cost?
We have factored the average flat rate cost of shipping into each item's price, therefore eliminating the direct shipping cost to you as the customer. Flat rate shipping may be handled via USPS, DHL, or FedEx and/or its affiliates based on estimated shipping time and cost.

How soon after I place my order should I expect it to ship?
All orders are typically fulfilled and shipped within 5-7 business days; however, due to COVID-19, some orders may take closer to 14 business days. Thank you for your patience and understanding. You will receive a shipping confirmation as soon as your order ships.

How soon after my items are shipped will it arrive?
Shipping typically takes anywhere from 3-5 days within the U.S. and around 2 weeks internationally. Again, COVID has impacted shipping times and may delay them beyond our control. Thank you for your patience and understanding!

Can I return my item?
Because each item is made to order specifically for you soon after the order is placed, we cannot accept any returns or exchanges. If you receive the wrong order or if your item is damaged upon arrival, please contact us so we can be sure you receive exactly what you ordered! 

How do I care for my items?
While each item has specific care instructions in the product description, as a general rule we recommend washing each shirt inside out in cold water with like colors. Tumble dry on low/delicate heat. Do not iron decoration. Questions about specific items can be directed to communications@theoaksacademy.org.

Any other questions? Contact us at communications@theoaksacademy.org and we will respond as soon as possible!